Refund policy

FAQs & Exchange Policy

Hey party people! 🎉

Returns, Exchanges & Store Credit

Because all our items are custom made to order, we’re unable to offer refunds. This is in line with UK consumer regulations for personalised / made-to-order products.
That said, we’re happy to offer an Exchange or store credit (gift card) instead.

Here’s how it works:

• You must contact us within 14 days of receiving your order to be eligible for an exchange or store credit.

• Items must be returned in brand new, unworn condition, with original packaging.

• Customers are responsible for return postage and tracking costs.

• We’ll need to receive and inspect your return before issuing an exchange or store credit.

• Once your return arrives and is approved, please allow up to 5 working days for your exchange or store credit to be processed.

• If your item arrives damaged or faulty, please email us straight away at hello@aciddropdesign.comwith photos and we’ll help.

Still got questions?
Drop us an email at hello@aciddropdesign.com— we’ve got you 💚